Fulfillment Policy for Earth Academy

Effective Date: 20th October 2023

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Introduction

Welcome to Earth Academy!

 

This Fulfillment Policy outlines how we deliver educational content, courses, and related services to our users. Please read this policy carefully to understand our commitment to delivering an exceptional learning experience.

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Course Access

Upon successful enrollment and payment for a course on our platform, you will receive instant access to the course materials. The following guidelines apply:

• You will be granted lifetime access to course materials, including video lectures, assignments, quizzes, and any downloadable resources.

• You can access your course content 24/7, allowing you to learn at your own pace and convenience.

 

 

Refunds and Cancellations

We understand that circumstances may change, and you might need to request a refund or cancel your course. Our refund and cancellation policy is as follows:

• Refund Requests:

  • You may request a full refund within 24 hours of purchasing a course if you have not yet started the course. Please contact our support team at learn@earthacademyglobal.com to initiate the refund process.

  • Refunds will be processed within 7 business days of approval.

• Course Cancellation:

  • We reserve the right to cancel a course for reasons such as low enrollment, instructor unavailability, or technical issues. In such cases, you will receive a full refund, and we will make every effort to provide alternative course options.

 

Technical Support

We are committed to ensuring that you have a seamless learning experience. Our technical support team is available to assist you with any technical issues you may encounter while using our platform. Contact our support team at learn@earthacademyglobal.com for assistance.

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Instructor Interaction

Some of our courses may include instructor interaction, such as Q&A sessions, forums, or office hours. The frequency and availability of instructor interaction may vary from course to course. We encourage instructors to be responsive and actively engage with students to enhance the learning experience.

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Privacy and Data Security

Your privacy and data security are of utmost importance to us. We have strict policies in place to protect your personal information and ensure secure payment transactions. Please refer to our Privacy Policy for more details.

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Updates and Revisions

We may periodically update our courses to improve content, address issues, or add new features. As a result, you may see changes in course materials over time. However, these updates will not affect your access to the course materials you initially enrolled in.

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Contact Information

If you have any questions, concerns, or need assistance related to our Fulfillment Policy or any aspect of our platform, please contact our support team at learn@earthacademyglobal.com.

Thank you for choosing Earth Academy as your online learning destination. We are committed to providing high-quality education and an exceptional learning experience.

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This Fulfillment Policy is subject to change, and any updates will be posted on our website with the effective date. Please review this policy periodically to stay informed.