Amid widespread digital disruption, banking, financial services, and insurance (BFSI) organizations are constantly under pressure to drive sales growth, increase operational efficiencies, and deliver a superior customer experience. The ever-tightening regulations that mandate stringent compliance at all times only add to the pressure. At the same time, evolving technologies and rapid automation are changing the nature of work within the industry.

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Unsurprisingly, retraining and reskilling is becoming a top priority for financial institutions (FIs) looking to successfully navigate this difficult landscape.

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Microlearning – offering bite-sized courses (typically under five minutes) that are specifically tailored to address the skills gaps or training/learning needs of workers – is rapidly emerging as the solution to the challenge.

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Through short courses/videos, sales personnel can absorb information on new product features, selling points, differentiators, pricing/discount structures, and more – right when they are meeting customers.

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